Order issue support
Replacement & damage policy.
Personalised products are made for a specific customer, so reported problems are reviewed against the confirmed order, approved proof, production result and delivery condition.
If an item arrives damaged
Contact Yash Laser with the order number and clear photos of the product and packaging so the issue can be reviewed.
Keep the product and packaging available until the review is complete, where practical.
Production or specification issue
If the supplied product materially differs from the confirmed order or approved production specification, we will review the appropriate corrective option.
The remedy may be a correction, reprint, replacement or another agreed resolution depending on the verified issue.
Approved customer content
Names, spellings, dates, layout or artwork that match an approved proof are generally treated differently from a production error. Please review proofs carefully before approval.
How resolution is decided
Eligibility and the appropriate resolution depend on the evidence, order stage, approved proof, product condition and any order-specific terms.
For assistance, use the Support page and include the order reference and a clear description of the issue.